ALL SALES FINAL- All sales are final. No refunds will be provided regardless of the status of the event. If you have rented a tux/suit & cancel your order a minimum of 1 month prior to the planned event date, you may use your deposit, less a $25 cancellation fee, as a store credit. This credit may be used towards any purchase made within the store, but no refunds will be given.

ORDERING- Tuxedo orders should be placed ideally 2 months prior the event date for wedding parties and at least 2 weeks prior to event date for prom or single rentals. We will do our best to accommodate orders placed in a shorter time frame but can make no guarantee of availability. Any orders placed less than 2 weeks prior to the event will incur a $30 rush fee.

MEASUREMENTS/FIT- Tuxedo rentals are ordered in the size range that most closely corresponds to your measurements, but are not custom-tailored to fit your measurements. Due to many different variations of body types and shapes, the desired fit may be difficult to achieve on certain body types. Rentals are a fantastic cost-effective option for achieving a put together and dressed up look, but are not designed to provide a custom fit look for everyone. Measurements will be taken by a trained member of our staff to ensure a the best possible fit. Measurements may be obtained from another reputable source, but the fit of the tuxedo cannot be guaranteed. Should your measurements change between the time they are taken and the date of the event, Grayce cannot guarantee fit. If you feel your measurements may have changed, please stop in at least 2 weeks prior to event date and we will take a new set of measurements. Any minor alterations needed (pant hem or coat sleeve adjustments, coat button moving) will be done immediately after try on by our staff free of charge. Neck extenders may also be provided free of charge. Should a piece of your tuxedo not fit entirely, it will be replaced free of charge as long as your measurements have not changed and you have come for your fitting within the appropriate time window (see below, FITTINGS). Any replacements needed outside those parameters will be provided with only a shipping charge.

FITTINGS- Due to the nature of rentals, they will usually arrive a few days before an event. This is totally normal & not cause for concern. As soon as your tux arrives, it will be steamed and you will be contacted to schedule a fitting, which can take place during any regular business hours. Please keep your plans flexible as we cannot predict the exact date or time of arrival. To receive our fit guarantee explained above, the fitting must take place no later than 2 days prior to the event. For weekend events, all tuxedos must be tried on by the Thursday prior at 2pm. Fittings after that time cannot receive a guarantee that replacements will be available. If you are unable to come for a fitting by 2pm on the Thursday prior to a weekend event (or 2 days prior to any other event), you must have your tuxedo drop shipped to you. If you don't try your tuxedo on at least two days prior to the event, we cannot guarantee any fit at all and you may incur rush shipping fees on replacements.

DROP SHIPPING- Your rental may be drop shipped to your home for an additional $20 charge. This is required in the scenarios described above.

RETURNS- Tuxedos are due back the day after the event. In the case of Saturday events, tuxedos may be returned the following Sunday by 2pm. Late returns will be responsible for a $50 per day late fee. Your rental must be returned dry, hung on the hangers, and in the garment bag. Your rental must be free from: personal belongings or trash, vomit, drug paraphernalia, etc. If your return violates any of these terms, you will be charged a $25 hazard/convenience fee.

CARD ON FILE- A credit card must be kept securely on file for every tux/suit rental. This card will be charged for any incidental fees as stated above.

UNDER 18- Due to the increased likelihood for growth in renters under the age of 18, we suggest waiting until 3-4 weeks prior to the event to have measurements taken. Regardless of when initial measurements are taken, it is very important that the renter be re-measured 2 weeks prior to event date if there is any chance at all that he has grown.